Refund policy

Warranty

For all Age-R devices, we offer a 1year limited warranty period from the date of your original purchase.

If your device does not work properly due to a manufacturer's defect, we will replace the defective device free of charge within 1year.

This warranty does not cover the devices damaged by:

  1. Accident, misuse, or alteration
  2. Use with unauthorized accessories or use other than instructed.
  3. Connecting to incorrect current and voltage (We only provide C-type USB cable)

This warranty only extends if the devices are used in conjunction with authorized device accessories (such as the enclosed charging cables).

This warranty does not apply to MEDICUBE MY's non-device products (including cosmetics, tools, body, and hair care products).

 

Returns

For the non-device products (including the cosmetics, body, and hair care products),

we regret to inform you that due to hygienic reasons, we are unable to accept returns or exchanges (even of unopened and unused items) as we strive to provide each customer with brand-new products straight from our warehouse.

While we do not accept returns, we do issue a refund for the item(s) that caused any unpleasant experience. Kindly contact us and we will assist you accordingly.

For the Age-R devices case, all returns must be initiated within 30 days of receiving your order.
Please refer to the information as shown below.

 

> Simple Remorse:

A refund due to a change of mind is only applicable within 30 days of receiving and will only be accepted if the product is returned in original, sealed, and unopened condition. 
*In the case of a return for simple remorse (change of mind), the customer needs to bear the shipping fee.

 

> Damaged or defective product:

  1. Send us an email at (medicube_mycs@apr-in.com) with the following details:
    First name and last name, email address, phone number, order number. Kindly attach a photo or video describing your issue.
  2. We will proceed to issue a confirmation email for you (please note that our Customer Service usually takes 2-3 business days to respond).
  3. After receiving a confirmation email, please send the product back to our warehouse via the Return address. You will be informed of the Return address after the email confirmation.
  4. Once the product has arrived at our warehouse, our staff will inspect the condition of the product.

  5. In case of product defect, we will proceed to exchange and send a new product to you. *Note: This process may take up to 1 month, including the time taken to ship the product back to our warehouse, and the time taken to inspect the product.