Shipping is free for all orders above RM 170, after discounts. Standard shipping fee depends on the location. (West Malaysia - RM 6.50 / East Malaysia - RM 11.70) Extra fee might be charged by weight, a package over 2.5kg for West Malaysia / 1.5kg for East Malaysia. If you have further inquiries regarding your shipping, please contact us via our e-mail >> medicube_mycs@apr-in.com

medicube.my is a dedicated website for our Malaysia customers. We currently only ship within Malaysia borders for orders placed here. If you reside in the countries below, you can shop at each dedicated website

1. Medicube Korea: themedicube.co.kr
2. Medicube Japan: themedicube.jp
3. Medicube HongKong: themedicube.hk
4. Medicube Taiwan: themedicube.tw
5. Medicube US: medicube.us
6. Medicube Singapore: themedicube.com.sg

Our products are manufactured in Korea and shipped from our facilities in Malaysia.

Shipping typically takes 2 to 3 business days (not including weekends). We are not able to expedite shipping beyond this time frame. If you have not received your package after 2-3 business days, please contact Customer Service (medicube_mycs@apr-in.com) to confirm the status of your order.

Please contact Customer Service at (medicube_mycs@apr-in.com) as soon as possible. Please include your name, order number, and photos of what you received. A customer service representative will get this solved for you right away!

You can order quickly and easily on medicube.my. To add items to your Shopping Cart, simply click on "Add to Cart" for the item you wish to buy. To remove an item or change the quantity, go to your Shopping Cart and adjust accordingly.

Orders placed before 23:59PM Monday through Friday (excluding holidays) usually ship within 3-4 business days during non-sale periods. Please note that during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible. We aim to keep our stock regularly updated. If you find the product you are looking for is out of stock, please check back soon! We update inventory status daily and try to restock items within 1-2 weeks.

Immediately after you have successfully placed your order, you will receive a confirmation email that contains information regarding the details of your order. The order confirmation email is your receipt that can be printed for your records. The order confirmation email includes your order number, the details of the products and corresponding prices, any credits or promotional discounts, shipping charges (if applicable), your ship-to and bill-to information, and the shipping method. PLEASE CHECK THIS INFORMATION CAREFULLY. We are not responsible for shipping errors caused by incorrect input of personal information. If you did not receive a confirmation email, please reach out to our customer service team immediately.

If your order status is “Unfulfilled”, please contact Customer Service (email) immediately to request a cancellation. If your order status is already “Fulfilled” / Shipped, unfortunately, we cannot stop the order or process a refund because your package is now packing or out for delivery.

Yes, all prices are listed in Malaysian ringgit.

Now, we accept Eximbay and Atome payment. Transactions can be completed through the above payment gateway.

Some amount of fee may be charged as global transaction/conversion rate depending on the card networks without the prior notice.

Unfortunately, we can only accept online payments through the method listed above.